Shipping policy

Shipping Policy

Shipping Information

Thank you for shopping with House of Cars Riverside! We take pride in carefully packaging every order to ensure it arrives safely.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
During new product releases, sales, or holidays, processing times may be slightly longer.

Shipping Methods

We ship throughout the United States using trusted carriers such as USPS, UPS, and FedEx. The carrier used will depend on the size, weight, and destination of your order.

Shipping Rates

Shipping costs are calculated at checkout based on your order's weight, dimensions, and destination.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package's delivery.

Packaging

We understand that collectible condition matters. Every order is packaged with care using protective materials to help ensure your items arrive in the best possible condition.

Delivery Times

Estimated delivery times begin after your order has been processed.

Standard Shipping: 2–7 business days
Expedited Shipping (if available): 1–3 business days

Please note that delivery estimates are not guaranteed and may be affected by weather, holidays, or carrier delays.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, House of Cars Riverside is not responsible for delays caused by the carrier.

If your package is marked as delivered but cannot be located, please:

Check around your delivery location.
Ask neighbors or household members.
Contact the shipping carrier directly.

If you still need assistance, contact us and we'll do our best to help.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase. House of Cars Riverside is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately. If your order has not yet shipped, we will do our best to update the address.

Damaged Shipments

If your order arrives damaged:

Take photos of the packaging and the damaged item(s).
Contact us within 48 hours of delivery.
Include your order number and photos so we can assist with a claim or replacement if applicable.

In-Store Pickup

Customers who choose local pickup will receive an email when their order is ready. Please wait for your pickup confirmation before coming to the store.